Have a question?
We help you grow your Jocondo
Technical and practical support,
always at your fingertips
Jocondo is designed to be simple to use,
but we have created a dedicated section to answer every doubt.
Whether it's configuration, maintenance, warranty, or the app,
here you will find all the information you need.
Frequently Asked Questions
Jocondo arrives disassembled, but assembly is very quick. Just follow the included manual: in a few steps you assemble it and are ready to grow. No tools are needed, and you can easily assemble and disassemble it whenever you want.
The internal reservoir guarantees up to 3 weeks of autonomy (depending on the plant and environmental conditions). The app notifies you when it's time to refill the water.
Jocondo monitors the fundamental parameters for plant health: Soil moisture, Air temperature, Atmospheric pressure, Water level in the reservoir, System battery level. All data is available in the app, which guides you in caring for the plant.
The sleeve is easily removed and replaced without tools. It is washable and replaceable: you can refresh the style of your pot whenever you want.
Jocondo connects via LoRa and Wi-Fi. The app guides you step-by-step through activation and allows you to monitor the plant wherever you are.
Yes. Jocondo is suitable for both indoor and outdoor use. The design makes it ideal for homes, balconies, terraces, and gardens.
Jocondo is guaranteed for 2 years against manufacturing defects. And you have dedicated support via the app in case of need.
Assistance and warranty
A product made to last, with a real warranty
Every Jocondo is covered by a 24-month European legal warranty.
In case of technical problems or spare parts, our team will guide you step by step.
You can also request a repair or replacement service for the modules to extend the life of your product.